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BEYOND THE WARM BANK: AMPLIFYING YOUR COST-OF-LIVING COMMS

A quality post from our quality GOLD sponsors CAN. They look at how public sector campaigns can help shore up finances against the fallout for their residents and local businesses. PLUS take part in our Priorities Poll for the chance to win sustainable beer or bath treats.

While national government makes the big fiscal decisions for how to deal with rising energy costs and inflation it’s local government organisations of all kinds that will be at the sharp end this winter dealing with the fallout on the ground.

For many local authority comms folks this has so far meant being asked to collect info on resources like ‘warm bank’ locations into a single webpage and promoting it on their organic channels. Mr Slee rounded up the most useful ways to communicate the cost-of-living crisis sourced from the Public Sector Comms Headspace group in a recent blog. One of the tips was, in fact, to steer clear of using the term ‘warm bank’…

As a digital advertising agency, we defer to comms professionals on this sort of thing. But we do have some ideas for how you can make sure your cost-of-living comms is amplified and lands with the right audiences, and how to support residents and businesses (including councils’ own trading services) through winter.

Reaching the right residents

  • That carefully sourced cost-of-living info page on your website could remain undiscovered by those who most need it if you rely on organic social media alone to promote it. Most people don’t follow public sector accounts. Both the London Borough of Hounslow and Wandsworth Council promoted their resource page with paid-for social media and programmatic advertising targeted at lower-income residents in the postcodes where they live.
  • Other London boroughs are focusing on the preventative end of cost-of-living campaigning, by promoting grants available for things like draught-proofing and low-cost heating methods through “Warmer Homes” campaigns.
  • Recently set-up Integrated Care Boards like North-East London ICB and South-West London ICB, are preparing for the additional pressures on emergency services this winter with awareness campaigns to encourage people to consider their local pharmacy, GP or NHS 111 first. These major on a long-term search strategy with a comprehensive set of keywords that people might Google in a panic when someone is unwell, and instead presents them with more considered alternatives than rushing to A&E.

Bolstering local businesses

Local businesses will be hit hard again after a tough time during the pandemic.

  • In the run-up to Christmas, when people might rather hang out at the local café and shops than use their own heating at home, it’s a good time to run a Support Your Local High Street campaign. With sales already down in city and town centres due to the pandemic (by up a year’s worth according to the Centre for Cities Annual Survey 2022), Telford & Wrekin and Haringey councils have introduced reward apps to encourage customers to shop and eat out locally.
  • Fulham BID’s longer-term campaign aims to enhance the reputation of its Broadway area as the first choice for locals and those in neighbouring boroughs for a whole range of occasions. They are running ads on social media and news and lifestyle websites encouraging people to stay local for everything from Saturday shopping splurge to Sunday lunch, with one-off campaigns promoting date nights and individual events.

Don’t forget the council coffers

A recent report from the District Councils Network estimated that inflationary and pay pressures could lead to a £900m budget shortfall over the next two financial years – with 66 per cent of the 183 network councils considering scaling back on community support and 37 per cent looking at cutting welfare support to bridge the gap. This at a time when demand for services is bound to grow.

Campaigns to market council trading services could help generate extra income. LGComms has just launched its National Procurement Strategy for Local Government in England 2022 with a useful section on creating commercial opportunities.

  • Surrey County Council’s Adult Learning service offers dozens of different courses with a “rolling enrolment” throughout autumn and winter – perfect for advertising with “always on” Google Search plus timely digital ad boosts for courses that are slow to sell. Many people now have the sort of flexible working hours that lend themselves to pursuing other interests.
  • The same applies to fitness. Telford & Wrekin Council is promoting a leisure offer with 12 months for the price of 11, and marketing it to 30-50s who might be working from home or hybrid-working nowadays.
  • And for a no-brainer way to generate income – councils can join the 100-plus public sector organisations reaping the financial rewards of advertising on their websites through our own Council Advertising Network!

Your priorities = a chance to win beer with non-alcoholic alternatives available

The examples above are all based on what our public sector clients are prioritising right now. We’re keen to find out how other local councils across the UK are prioritising spend on their comms campaigns during the current cost-of-living crisis.

Fill in our quick Priorities Poll 2022/23 and we’ll enter you into a draw for a bumper pack of beer or some posh bath-time treats from two sustainability hero businesses: Toast and Land & Water! The prize will be awarded to a randomly drawn entry after the poll closes on 28 October.
Find out what CAN is all about on our website, follow us on LinkedIn or Twitter, and sign up for our monthly newsletter.

Getting to Bradford for CommscampNorth

by Bridget Aherne

We thought we’dpost some details about how to get to Bradford by road, rail.

Kala Sangham is an arts centre in a converted Royal Mail sorting office inForster Court, Bradford and the postcode is BD1 4TY.

On the day, doors open at 9am and we’ll get started at 10am. Do get here as soon as you can to avoid the queue at the coffee machine. 

There is no parking at the venue itself. Blue badge parking is also VERY limited so do let us know by emailing dan@danslee.co.uk if you need a blue badge space.

By car 

There are a few car parks around the city centre. For the largest car park close to the venue head to Broadway Bradford shopping centre parking, BD1 1JR.

It’s £6 for the full day. 

Find the venue by leaving the car park through the shopping centre and then go outside through the exit next to Marks and Spencer. Kala Sangam is straight in front of you on Church Bank.

Bradford is also a clean air zone. If you are travelling in a vehicle to commscampnorth.

Check if it will be charged here

By rail 

We’ll run a walking train from both railway stations. Look out for two volunteers who will be waving a red and yellow linesman’s flag and a copy of the commscampnorth logo – airport arrivals lounge stylee. 

At 9.10am on the morning of the event they’ll depart for the short walk to the venue. 

There are two railway stations. We have Bradford Forster Square railway station at five minutes’ walk (postcode: BD1 4JB) and Bradford Interchange (postcode: BD1 1RX) which is an eight-minute walk away. 

Bradford Interchange station walking train 

For the Bradford Interchange walking train, head through the ticket barrier and down the stairs straight in front of you. We’ll be waiting at the bottom of the steps in the lower concourse. 

Bradford Forster Square station walking train

For the Forster Square walking train, head past the ticket office and bear to the right. Walk past the lift and we’ll be hanging around the city centre exit, just before the slope up in front of the Midland Hotel. 

By air 

You can come to Bradford International airport, Manchester International airport or from London Heathrow and then connect to the rail network. We have Jim coming from the USA by air.

SNAP UP A PLACE ON THE SOCIAL

For folk travelling a long way to Commscamp and often on their own, organisers offer up a chance to meet and greet the evening before.

This is traditionally done over a beer (or a soft drink) and curry and 2022 will be no different.

So, on Wednesday 12 October from 6pm, a few of us will gather at the lovely Sunbridgewells, an underground labyrinth of bars and event spaces in the centre of Bradford. There’s a nice wee video here that shows you how to get from outside Bradford City Hall to the venue.

If you can’t make that then you are welcome to come along to the curry at 7:30pm. Our venue this year is Omar’s Balti House. The venue is ‘bring your own bottle’ with no corkage charge.

To book a space, please complete the Eventbrite page so we can plan ahead and make sure you have a space.

Claim your space at the eventbrite here.

Looking forward to seeing you there.

HOW THE COMMSCAMPNORTH CAKE TABLE WILL WORK AND HOW YOU CAN HELP

by Kate Bentham

It’s been a few years since we have been able to gather round the CommsCamp cake table discussing if a Victoria sponge is better than a lemon drizzle, or if in fact cheesecake can be classed as a cake*, but I am beyond excited that we can do that this year in Bradford.

The cake table is the heart of any CommsCamp.

I’ve been lucky enough to be the Official Cake Table Monitor since the first CommsCamp in Birmingham in 2013 and for those who don’t know the situation with the cake table let me fill you in on a few pointers.

How the cake part works

  • The cake table only works because lovely people bake cakes and bring them along for others to eat. If you can, please bake a cake. It doesn’t have to be a showstopper. A batch of fairy cakes, a traybake or anything else that travels well will be much appreciated.
  • If you do bake you will be entered into the CommsCamp Star Baker competition. It’s a fiercely fought contest with prizes for the winner and 3 runners up.
  • If you’re not a cake baker, don’t worry, there’s no shame in bringing along a shop bought cake. Cake is cake at the end of the day, and we appreciate all cake.
  • We also need cake eaters, and not only because it’s amazing how conversations and networking improve with a bit of cake, but because we’re after your money. In return for a slice of yummy cake we ask those that can to donate to charity. Since CommsCamp started in 2013 our lovely attendees have raised £1000s for local charities. Proof, if proof were needed, that comms people are kind, generous and massive fans of cake.
  • This year all money raised from the cake table will go directly to Bradford Central Foodbank.  You can also help them out by bringing food or household goods as a donation. You can read more about why we are supporting this charity and what they need here.  So, think how much you’d pay for a slice of cake in one of those fancy coffee shops, and give it to this amazing cause instead.
  • Anyone who does donate, will be entered into a prize draw for some wonderful tat, sorry I mean preloved items, purchased from the nation’s finest charity shops. You might not know it yet, but you will have a sudden desire for a Harry and Megan teapot or a photo of the Leeds/Bradford airport runway.
  • At CommsCampNorth it’s OK to eat cake for all your main meals and any snacks in between. You’ll like it. It’s like when you get to eat chocolate for breakfast on Christmas morning. Perfectly normal.
  • As an experienced cake eater, my cake table survival tips are ease any cake guilt by visiting the gym the day before, wear baggy or elasticated clothes to allow for tummy growth, and bring the big coins to donate to Bradford Central Foodbank.
  • And remember, scientists have proven that all cake calories consumed during a CommsCamp don’t count. Bonus.

So, happy baking, happy eating, happy charity donating, happy CommsCampNorth. See you with your baked goods and foodbank donations at the cake table on Thursday 13th October 2022

Kate Bentham – or Cake Bentham – is official cake monitor at CommscampNorth and family information service manager at Shropshire County Council.

CommscampNorth is an unconference for public sector comms people and takes place in Bradford on October 13.

*Dan Slee says no.

HELP US PAY IT FORWARD: WE’RE SUPPORTING BRADFORD FOOD BANK THIS YEAR

by Josephine Graham

Are you looking forward to CommscampNorth? I know, it’s going to be great isn’t it. All that chat, and cake, and whatnot, it’s going to be brilliant.

But it’s not just all about learning, sharing ideas and reigniting our creativity with like-minded comms folk.

CommscampNorth is provided free of charge to the public sector comms community thanks to the generosity of our lovely sponsors.

Therefore, at every Commscamp event we ask our wonderful attendees and community to pay it forward, if you can afford to, by supporting our nominated charity.

Cost of living

This year the cost of living crisis is biting hard on families up and down the county. Foodbanks are facing huge demand, with reports of a 250% increase in online searches for “food banks near me” since March 2020. Meanwhile more than half of low-paid workers in the UK have had to use food banks in the last 12 months, according to research from the Living Wage Foundation.

Like all cities, Bradford has many local people living in crisis that need our help. We’re asking you, as a visitor to Bradford for CommscampNorth 2022, to support our chosen charity: Bradford Central Foodbank. The foodbank is part of the Trussell Trust, so you will be supporting part of a nationwide network of food banks that provide emergency food and support to people locked in poverty.

How you can help

You can help in three ways.

1. Bring a food/household goods donation

It feels nice to bring an actual thing along doesn’t it? We will have a donations table at CommscampNorth and will welcome all contributions of non-perishable food and household products, whether large or small. Popular items include tinned puddings, UHT milk, jam, tinned tomatoes, pulses, tea, coffee, loo paper and more.

You can see a longer list with more ideas here: Donate food | Bradford Central Foodbank

2. Buy a piece of cake or a raffle ticket at CommscampNorth

You know about the cake table right? And the tat raffle? OK, we don’t have space to explain those things here, but every time you buy a piece of cake or a raffle ticket at CommscampNorth your money will go to help the our chosen charity.

3. Support the charity online

Whether coming along CommscampNorth, or simply following the hashtag, you can support Bradford Central Foodbank with an online donation here: Donate money | Bradford Central Foodbank. Payments are made through a Just Giving page. If you add a message (you’ll need to click on ‘Add a message of support’ before confirming your payment) we can track how much we’ve helped raise online. This is optional as some people prefer to donate privately and that’s fine. If you would like your donation to be counted towards our total, please make sure your message mentions CommscampNorth, e.g. “CommscampNorth event attendee (personal donation)”.

Also, if you’d prefer to support your local foodbank, we get that. If we’ve inspired you to help them, then we’ll be happy with that.

Thanks in advance for any help you can give and looking forward to seeing you very soon.

Josephine Graham is marketing and communications officer – internal communications at Bradford City Council.

CommscampNorth is an unconference for public sector comms people and takes place in Bradford on October 13.

COMMSCAMP Q&A: JACKIE WEAVER

One of the good things about commscamp is to have an idea and then follow it… so wouldn’t it be good to have Jackie Weaver along became reality.

You may recall that Jackie became an internet sensation for her no messing handling of a Parish Council meeting.

She’s also turned campaigner taking up a series of issues to improve standards in local government.

We were delighted when she came to Commscamp Still At Home. Afterwards she completed an online Q&A too.

What did you think of Commscamp?

Sceptical at first but it was energising to be among so many people who were enthusiastic and keen to engage and learn

What was the best piece of learning you got from the Commscamp session?

 Seems obvious but – not everyone has the same experience.

Did anything surprise you during your time there?

Same answer – not everyone has the same experience.

What advice would you give to communicators trying to influence senior managers and getting their views across?

Again – not new – KISS. Keep It Short and Simple. Really important to make sure that the message you are trying to get out is just that – simple.

How can you use your personality to persuade others for causes you are passionate about?

 I feel you need to remember why this is important to you.  If you can’t do that you are not likely to persuade other and if you can your passion will show through and people will react to that energy.

Any suggestions on how to remain calm under pressure when everyone is losing it?

Keep focussed on what you are trying to achieve – everything else is temporary and noise.

Do you think local democracy gets a bad name when the public witnesses the behaviour of councillors such as the ones you had to deal with?

I hope people get angry and ask ‘why have I allowed that **** to make decisions on my behalf?’ and then stand for election themselves.

Is there anything else you would want to share with us about anything as a lot of people have said they could listen to you for ages?

I don’t think I am saying anything new BUT I do think I am paring it down so that it is accessible.  We often make things sound too complicated or difficult for us ordinary folk

Finally, will you come back to a future event/session for those not able to hear you this time round?

Would be delighted.

Jackie’s book ‘You Do Have the Authority Here!: #What Would Jackie Weaver Do?’ is available at book sellers.

14-take homes to share and live by from commscamp still at home

The great strength of Commscamp is the explosuion of ideas. That haoppens when people come together. Here’s a snapshot of people’s takehomes from Commscamp Still At Home.

The event was an unconference run online after 18-months of pandemic.

Be selfish and carve out time for professional development and *always* during work time; it benefits you and the organisation.”

Sharon Dunbar

“Finding out that spotify advertising was a thing available to public sector people.”

– Lucy Salvage

The importance of sharing knowledge and frustrations. It was great to both listen and take something away as it was to share own experience.”

– Michelle Anne Rose

“The podcasting session was fantastic – just simply sharing tech ideas and mistakes to avoid in a practical sense.

– Ruth Dale

“Being introduced to ‘one minute briefs’ DEFINITELY an item on my team meeting agendas from here on.”

– Kate Noviss

That you should know your value. Day one takeaway – ‘if it hurts, stop doing it’ … there are not many people who could afford to walk away from a job without something else to go to, but that that doesn’t mean staying in a role where your expertise isn’t recognised, where you’re demeaned or overridden. Have the confidence to know your worth and take it somewhere it’ll be appreciated.”

– Eve Hart

 “Knowing there are always people facing the same stuff and ALWAYS people willing to share, support, help and encourage.”

– Sara Martinez

“David Banks’ media law session is ALWAYS useful. And his insight makes me sound like I’m on top of my game when advising my organisation.

– Marianne Marhsall

“That people when they come together have better ideas. Let them speak. Not a presentation.”

– Dan Slee

“David Banks warning me against accidentally sourcing pictures I think are free but are not.

– Tim Taylor

Helped me to dust off my video and editing skills as taught by the most excellent Film Cafe Steve.

– Kelly Quigley Hicks

“Jackie Weaver and how, sadly, many have issues with badly behaving members and her petition to ensure there are sanctions.

– Michelle Atkinson

“Sharing of ideas. Were all working on similar things and it was brilliant to hear what has worked and what other people have tried out too. It’s also reassuring to know that we all face the same challenges.”

– Mhari Burley

“Apart from a huge professional confidence boost by being involved in the organising team, getting a kick out of encouraging others out of their comfort zone. And the Kiwis. I ❤️the Kiwi energy.

– Leanne Hughes

Pic credit: Rosie Ryves-Webb

HOW COMMSCAMP GAVE A SPACE AND A PLACE TO LEARN

by Louise Gibson

‘Insanity is dong the same thing over and over and expecting different results’ Albert Einstein**

Why have I begun with this? That should become clear later.

So the last 19 months comms work wise has been (delete as appropriate):

  • Interesting
  • Awful
  • Challenging
  • Bizarre
  • I want to go lie down in a dark room please!

A shifting landscape of messages, processes, rules, misinformation, disinformation, priorities, strategies and diminishing budgets has meant that public sector comms people have never needed to be on top of their game more than they do now.

It’s getting harder to learn

Most of us in public sector comms have seen our work load increase with less time available in the working week for personal career development and (non-essential) training. At a time when being able to share ideas, learning and knowledge is absolutely key to both improving the efficacy of our comms and making sure we have real human connection, we’re often not prioritising it because we simply have too much work to get through each day.

If you’re in a public sector organisation where professional development has continued unhindered by Covid well done, hats off to you all.

I’ve always been a bit of a comms geek so I’ll happily immerse myself out of work hours in comms blogs, sites, social media and podcasts but I’ve been doing that less recently as my work hours creep up and I try to keep a semblance of a work-life balance.

That sort of learning by osmosis is great but definitely no substitute for sharing ideas with real people, after all, our communication has people right at it’s heart and to keep our comms human and relatable we need that person to person interaction.

Commscamp is space to learn

I’m especially thinking of attending comms conferences and training, virtual or real-life, in normal working hours. So I decided to bite the bullet and try to get tickets for CommsCamp this year.

For those who don’t know (seriously where have you been?) this is a public and charity sector comms unconference, free to those who are lucky enough to bag a ticket, with the agenda set by delegates pitching sessions on the day. It’s probably one of the most useful and valuable comms events I’ve ever attended, there’s a good reason tickets are snapped up within minutesof release.

I managed to get tickets for both half days and despite worries about coming back from it to a huge pile of work, I’m very glad I attended both. It was time away from work and yes, I did have to have a quiet word with myself about not feeling guilt about that – which incidentally none of us should – but time being work focused that reminded me of the importance and benefits of learning and development within office hours:

SIX benefits of learning on work time

  1. We all need time distanced from the day job but within work hours to decompress, step back and gain perspective. It’s often hard to see different ways of working or creating when we’re in the thick of it fighting those comms fires.
  2. Ideas! Conferences and training are brilliant places to spark those lightbulb moments. Ideas flow thick and fast from others in the room and, given the time to think about things in a different way generally from within yourself too. You’ll find ideas you can apply straight away, an immediate work benefit, or tuck away for future use.
  3. People – meeting with peers and other professionals virtually or face to face to chat to, bounce ideas off, listen to, learn from, support, encourage and potentially collaborate with is invaluable. I say this as a total introvert by the way, even if it feels daunting the benefits outweigh the fear!
  4. People again – I know, I’ve said this above but it’s the key thing! I’ve got to know and become friends with some lovely people at comms events and training. We may be working at home, sometimes feeling isolated but we very much don’t have to be alone and I’ve found that I’ve now got an amazing network of friends, collaborators and co-conspirators should I need a nudge or advice and that of course is a two way street.
  5. Empathy. I’ve touched on this in the points above but being with people in the same boat, who totally get it but are tackling issues in a different way or can offer advice and support can be very grounding, comforting and generally brings practical advice. These are often the people that say ‘feel free to drop me a line’, ‘here’s my email address’, ‘give me a call to chat about…’.
  6. Time-out so that you don’t burn-out, crucially not having this time eat into home time and keeping a good balance.

Ultimately yes, if you take time out of the work day to attend a comms conference or training you’ll probably come back to some extra work but the net result is that you leaving feeling ‘work refreshed’; creative, invigorated and ready to face the day-to-day comms challenges in a different way. I’ve already made changes to my work based on things I gained from CommsCamp and that will ultimately benefit me, the organisation I work for and the people we communicate with.

If we continue to work in the same way, if that way isn’t the most effective or practical then we can’t hope for differing results. Without learning, developing, adapting and improving we’ll have diminishing returns on the considerable work we put in to our comms. Learning and development is a valuable, necessary and logical investment in our work.

**Not actually Albert Einstein – this quote is often attributed to him but that’s been widely debunked as on Quote Investigator.

Louise Gibson is digital channels focused communications officer at Sheffield City Council.

Eight tips to push back on ‘just putting stuff out’

by Michelle Atkinson

We all know the importance communications has in helping our organisations achieve real impact. Nowhere more so than during Covid-19.

But to do this we need to be strong – saying no to the ‘just putting stuff out’ and focusing on what really makes a difference. To do this our teams need to stick to clear, agreed, well communicated priorities which everyone’s is signed up to. 

Sounds simple doesn’t it?

But as humans, and especially communications professionals, we don’t like saying ‘no’. If we don’t, we risk not delivering for our organisations, undermining our profession, and potentially making ourselves ill by taking on too much.

Ideas on how we do this was the subject of one of this year’s CommsCamp workshops. We agreed that it’s a tale as old as time and there is no one silver bullet. Here are our eight top tips:

  1. No plan? Then help them get one. If your organisation doesn’t have a clear plan or priorities, or has one which includes everything (familiar?) – help them decide. Ask senior leaders what they want to achieve, how they will know its achieved, what it looks like, and ask them what keeps them awake at night.
  • Get the organisation to categorise the work. Some organisations categorise their work under Gold, Silver and Bronze systems or High, Medium, Low, with definitions and illustrating where they’ll spend their time. Don’t forget to communicate it widely. You’ll still need to push back and beware any booking forms or processes you put in place, to ensure they don’t create even more work.
  • Develop a forward planner/news grid, based on those priorities. Regularly refresh it, and share it. If you have conflicting priorities with different departments, ask them to decide which is the greater priority. Or explain the implications of doing ‘x’ over ‘y.’
  • Evaluate, evaluate, evaluate. That way you know what you are doing is having an impact. If it is, communicate it in your organisation’s language – it’ll give you more authority when saying no. If it isn’t, ditch it.
  • Plan for 80 per cent of your time. Use the rest to focus on other areas of impact e.g.  horizon scanning, training, sharing best practice, evaluation and some work that can’t be planned in
  • Manage relationships and assert yourself early. Speak up. Be a leader of your organisation – talk their language and give communications advice. Don’t be a comms rep. If are an inhouse, you need to bring people with you by developing relationships. If you’re interim, you can afford to be direct from the start. The whole team should know and be interested in the business too.
  • Arrange an external review – change often only tends to happen when there is pressure from outside. The Local Government Association offers a free peer review for those in local government. External agencies also offer such reviews. One organisation involved internal audit to demonstrate the value of the communications team as part of their Covid-19 response
  • Consider your position. Some organisations are inherently chaotic. If they aren’t taking your advice – you may need to reassess your position and work for one that does.

Michelle Atkinson is head of communications at Durham County Council.

Picture credit: Sara Aida Ospino Martinez.

SAYING ‘THANK YOU’ ON A BUDGET AND MEAN IT

by Kate Vogelsang

For the past year I’ve worked in the NHS in Newcastle, working on the rather large-scale citywide vaccination programme.

Our team has vaccinated more than 200,000 people – a massive challenge, and one we couldn’t have achieved without a large group of volunteers working alongside our team.

Because of this, I wanted to lead a session at this year’s CommsCamp on saying ‘thank you’. It’s never felt more appropriate as it has been this past year, but the importance of also being authentic when saying thank you has also been essential.

I’m not the only one who found ‘clap for carers’ somewhat inappropriate after too long. 

So, here are some of the top tips from a fantastic group of people at the session on ways to thank staff or volunteers. Thank you to all of them for their contributions and for a really inspiring session!

  1. It’s not just about thanking people. You need to ‘see’ them, notice them; say good morning, offer a cup of tea, find out their names. And use them.
  1. Make sure you say thank you all year round, not just at staff awards. Share customer/patient comments on your internal channels, but also on social so those on the receiving end can be celebrated by friends and family.
  1. Give shopping vouchers for local shops as a thank you gift. Not only will this bring a smile, but it will also boost the local economy
  1. Mugs, pin badges and stickers are also often well received. One comms team distributed packets of seeds to their volunteers which was really positive.
  1. A gift of time is appreciated – whether that’s a day’s leave, or an offer to support someone when they are under pressure.
  1. Thank people yourself and encourage your team to do the same. Hopefully it will rub off on others in your organisation. 
  1. Be prepared with the cost of any spending if you buy gifts to say thank you, in case of negative press and give a robust response of the importance of valuing staff.
  1. Use Volunteers Week to thank volunteers and put together award submissions to highlight good work

Kate Vogelsang is a co-organiser of commscamp and runs the Birdsong Consultancy.